Helpful information before you begin
Frequently Asked Questions
Learn what to expect from virtual wellness consulting, functional lab testing, appointments, fees, and personalized natural wellness support.
Appointments
Getting Started
Are consultations virtual?
Yes. Journey of Wellness provides virtual wellness consulting. Dr. Houston is based in the Atlanta area and works with adults throughout the United States.
What happens during a free discovery call?
The discovery call is a brief conversation to discuss your concerns and goals, explain the consulting process, answer general questions, and determine whether the approach is a good fit. It is not a medical appointment and does not include an assessment, medical advice, or a wellness plan.
Why is a credit card required for a free discovery call?
The call itself has no cost or obligation. Credit card information is collected to reserve the appointment time and encourage attendance. If you do not attend your scheduled call, a $50 no-show fee will be charged.
What if I have technical difficulties?
If videoconferencing difficulties cannot be resolved quickly, the appointment may continue by telephone so that your reserved time is respected.
Do you provide urgent or emergency care?
No. Journey of Wellness does not provide emergency or urgent care and does not offer a 24-hour answering service. Call 911 or seek appropriate emergency services for urgent medical needs.
Services & approach
Personalized Wellness Care
How is this different from general wellness coaching?
Your consultation is guided by a licensed naturopathic physician with doctoral-level clinical education. Dr. Houston uses comprehensive wellness assessment, functional lab insights, nutrition, lifestyle evaluation, natural therapies, education, and accountability to build a personalized wellness plan.
What concerns do you commonly support?
Common areas include blood sugar, high blood pressure, high cholesterol, digestive concerns, menopause, persistent stress, mood, low energy, autoimmune concerns, prevention, healthy aging, and cancer or post-cancer wellness support.
Are supplements required?
No. Herbal and nutritional supplement recommendations are personalized based on your health challenges, goals, assessment, and wellness plan. They may help restore nutritional insufficiencies and serve as natural support for better health.
May this approach complement conventional care?
Yes. Personalized natural therapies may complement conventional care. Journey of Wellness provides wellness consulting and does not offer emergency care or serve as a replacement for services that require a licensed provider in your state.
Functional testing
Looking Beneath the Surface
How will I benefit from functional lab testing?
Functional lab testing can provide deeper information about nutritional, digestive, metabolic, inflammatory, hormonal, and stress-related patterns. Results are considered alongside your history, symptoms, nutrition, lifestyle, and goals to help identify individualized disturbances and guide a more precise wellness plan.
How are functional test samples collected?
Depending on the test, samples may involve blood, saliva, urine, or stool. Many kits are mailed to your home with collection instructions. When a blood draw is required, options are discussed based on your location and the laboratory.
Are laboratory costs included in every service?
Testing recommendations and costs depend on the service or wellness plan selected. Any recommended testing, expected value, and associated costs are explained before you decide how to proceed.
Fees & communication
Practical Details
Do you accept health insurance?
No. Insurance is not accepted. Depending on your plan, you may be able to use an HSA or FSA card for eligible services. Confirm eligibility with your plan administrator.
What is the cancellation policy?
Please provide at least 48 hours notice when you need to cancel or reschedule. Late cancellations and missed appointments may result in the applicable appointment fee or loss of a deposit, except in a documented emergency.
How quickly are emails answered?
General email messages are normally answered within 24–48 business hours, Monday through Friday. Questions requiring a detailed review may require a scheduled appointment.
Still Have a Question?
Contact the office or begin with a complimentary discovery call.